If this story strikes a chord you may want to consider an IT strategic review.  There’s no obligation to act on any of the findings and it can be a good way to get consensus on what you need to plan for.

Why have a Strategic IT Review?

A Strategic IT Review will give you the facts you need to make positive change, whether that’s drive adoption of new technology, hire an internal lead, brief a technology provider (Bedroq or otherwise), or renegotiate with a current supplier.