‘What we’ve seen is a partner that is ready to scale with us.’
– Stuart Draper, Chief Operating Officer, GLAS.
Background
Global Loan Agency Services Limited (GLAS) is a pioneer in the debt administration industry with a reputation for providing a front-office approach to a back-office service. They operate in the highly-regulated financial sector, moving money and taking security over assets between corporate lenders and corporate borrowers. GLAS was looking for more than just an IT provider – they wanted a partner who could help solve their immediate challenges and align their IT with their wider business goals.
With a strong track record of supporting regulated clients, Bedroq offered user-friendly and reliable solutions built on the latest technology. Bedroq’s deep understanding of security and compliance, backed by experience in critical national infrastructure and ISO standards, gave GLAS the confidence they needed. What really set Bedroq apart, though, was their approach to partnerships – building trust through open communication and focusing on the long term.
For GLAS, this wasn’t just a technology decision; it was about finding a partner who truly understood their needs.
‘The experience that Bedroq are bringing, just makes it that much easier’ – Stuart Draper, Chief Operating Officer, GLAS.
The Turning Point
Most industries can be heavily impacted by slow IT systems and time spent chasing up IT support. However, Bedroq understand that this is particularly pertinent in the financial sector, where every minute of the working day is crucial.
GLAS faced several IT challenges that hampered their operations and overall productivity. Notable issues included sluggish virtual desktops and unusable Microsoft Teams calls. Due to a lack of proactive support from their previous Managed Service Provider (MSP), key senior GLAS personnel were frequently forced to step in and fix problems during their busy schedules.
With aspirations to continue expanding globally, the need for a robust IT partnership that could scale alongside their ambitions became more evident. GLAS currently have their head office in London, and offices across Europe, Australia, the Middle East, and America.
‘The next six months are a reasonably aggressive expansion plan, but we’re confident that we’ve already seen and continued to see that Bedroq will support that and can grow with us.’ – Richard Martin, Head of Quality Assurance, GLAS.
A Practical Solution – Bedroq 365
To address the challenges GLAS faced, Bedroq implemented a bespoke IT overhaul designed to resolve immediate pain points, reduce costs, and support their ambitious growth plans.
Bedroq’s proactive 24×7 support, including a dedicated service desk, and Network Operations Centre provided GLAS with reliable assistance they’d previously been struggling without. The Bedroq 365 Support & Management service brought additional value through real-time Power BI reporting, streamlined asset management, and tailored support for key leaders like Mia Drennan, Founder and Co-Exec Chair, and Joanne Brooks, Chief Commercial Officer. By simplifying the IT infrastructure, Bedroq not only reduced unnecessary complexity but also delivered substantial cost savings by optimising Azure and Microsoft 365, reducing unnecessary licences. This partnership ensures GLAS’s IT system is positioned to scale seamlessly alongside their global ambitions.
‘Through the recent efficiencies and cost savings since working with Bedroq, we’ve been able to reallocate over £1million of resources into expanding our efforts on a global scale’ – Richard Martin, Head of Quality Assurance, GLAS.
Seamless Transition
The impact of Bedroq’s solutions on GLAS was transformational, delivering measurable improvements across the board. IT-related disruptions were dramatically reduced, allowing employees to focus on their work without interruptions and boosting overall productivity. Real-time dashboards enhanced reporting capabilities, significantly easing the workload for the team.
Streamlined asset management reduced overheads, while strengthened security and compliance ensured GLAS remained aligned with rigorous industry standards. User satisfaction greatly improved thanks to reliable IT systems and responsive support when required. The transition was so smooth that the hyper-care plan was closed six weeks into a three-month schedule, due to no reported issues.
“We talked to a large number of our user base, who literally saw no change. If there had been degradation in service and support, they would’ve seen that and been asking why. So the fact that they weren’t, just shows how seamless the transition was from our previous provider to Bedroq.” – Richard Martin, Head of Quality Assurance, GLAS.
The partnership between GLAS and Bedroq exemplifies how a proactive and innovative IT solution can transform business operations. By addressing the specific needs and challenges faced by GLAS, Bedroq delivered a robust and scalable IT infrastructure, driving efficiency, productivity, and long-term growth. This highlights the importance of selecting an IT partner that not only understands the technical requirements but also aligns with the strategic goals of the business.
GLAS are satisfied with the solution, but perhaps more importantly they found a true partner in Bedroq – a team ready and able to grow alongside their evolving business ambitions and needs.