Bedroq articles and whitepapers Resources to help your business grow better
CEOs and FDs often ask Are we getting good value from our IT investment?
What can we measure, how do we benchmark IT performance and what constitutes good value for money? What should we have in this business and what questions could we be asking our IT provider?
These briefings are designed to answer some of these questions and give CEOs fresh insights into IT best practice based on the perspective and experience of our technicians.
Solving the Service Desk Conundrum
The more efficient your service desk becomes, the more it masks underlying problems
By Aaron Moore, Service Delivery Director
In a well-run organisation, how many service desk support requests, per user per month, should you expect to see? Why would you want to find out, and what would you do with the information? Knowing what your service desk is dealing with is a good indicator of the overall health of your estate, and an early indicator of problems.
Download this briefing on five ways to solve the service desk conundrum.
Creating your productivity edit
With more data available than ever, how can it be used to aid productivity in your business?
By Mark Flynn, Strategic Advisor
By definition, the digital workplace is throwing up a lot of data. Making use of it is a different matter. There are tools available to help, but standardised measures can be misleading. What’s really needed is an edited approach to using data as a tool of productivity.
Microsoft 365: It's time for some paranoia
Things you might have got wrong and the implications
by Adam Plevin, Consultant IT Director
So Microsoft 365 is rolled out across the business. Now it’s time to come up for air and adjust your bearings. While it’s good to ask yourselves some basic questions, we prefer an altogether more paranoid approach: assume the worst, and prove to your own satisfaction that you have got things right.