The collaborative calling experience: how to collaborate with other call handling agents in real time

This short video from Bedroq looks at the collaborative features in the Teams Calling App and is a demonstration of how to work with other inbound call agents in real time.

It covers:

* The shared call queue * How to opt in or opt out of the call queue * See all other agents working on the call queue * Receive calls into the call queue * Message other agents in real time via the post tab when handling an inbound call