Voice, Teams, Call Queue, Routing

Teams Calling App: inbound call routing and queue handling

How to set up Teams for inbound call handling and call queue management and routing

This video covers

Setting up of auto attendants (customer service or sales) and call queue management including * nesting call queues * Set up receptionist call queue * Inbound call handing for individuals or distribution groups * routing methods such as all agents, serial routing or round robin * presence based routing * opting out


Call overflow handling * Time zones * Language * Voice activated routing * Directory search and transcription